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When your Mac does not start up, there could be a multitude of issues behind it. For that reason, we came up with these top 10 troubleshooting tips for a Mac to help resolve any problems.

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While most of us are fortunate enough to experience trouble-free years, working every day without issues, others run into problems keeping them from using their Macs. Well, if a Mac does not start up, that does not necessarily mean you can’t do anything about it. Yes, it can be a disaster, especially if you have a deadline to meet. But again, these Mac troubleshooting tips should help you diagnose the problem and fix it, or at least, prepare you ahead for any problems.

Fix installation problems, using OS X Combo updates. Other Mac startup problems are triggered by OS X updates that went wrong. OS X update failure usually happens when a power hiccup or a power outage occurs during the installation process. The result could be a corrupted system that does not boot or a system that is unstable. Troubleshooting, logs, and known issues. For more about using client and server side certificates, see Adding TLS certificates in the Getting Started topic. Volume mounting requires file sharing for any project directories outside of /Users. If you are using mounted volumes and get runtime errors indicating an application file is not found, access to a volume mount is denied, or a service.

1. Use Mac’s Safe Boot Option.

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One of the easiest and most straightforward methods to diagnose startup problems with Macs is to use the Safe Boot option. This method technically forces a Mac to start up with only the most important apps and programs required for startup. It scans your startup drive to make sure that everything is ready for booting.

Follow the steps below to safe boot your Mac:

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  1. Shut down your Mac.
  2. Turn it on by pressing the Power button and holding the Shift key.
  3. Wait for the Apple logo to appear.
  4. Once the login window shows up, you may release the Shift key and enter your login credentials.
  5. Sometimes, you will be asked to log in twice, especially if you enabled

2. Reset your Mac’s NVRAM or PRAM.

A PRAM or Parameter Random Access Memory holds the information needed for your Mac’s configuration, including the time and date, volume, mouse, desktop, and other control settings. Since it is powered by a tiny battery, most of the configurations won’t be deleted even if you turn off your Mac.

Now, there are times when a Mac does not start up because there is a problem with the NVRAM or PRAM. To fix it, you simply have to reset it. Here’s how:

  1. Switch off your Mac.
  2. Press the power button while pressing the Option, Command, P, and R Hold them until the startup sound is heard twice.
  3. Release the keys.
  4. That’s it. You have successfully reset your Mac’s NVRAM.

3. Reset your Mac’s System Management Controller.

Most of your Mac’s basic hardware functions are controlled by the System Management Controller. That includes thermal management, how the power button works, and managing sleep mode. In cases when a Mac does not finish starting up or freezes while in the process of starting, sometimes, resetting the SMC fixes the problem.

To reset Mac’s SMC, follow these steps:

  1. Go to the Apple menu and hit Shut Down.
  2. Unplug your Mac’s power cord and wait for 15 seconds before plugging it back in.
  3. Wait for 5 more seconds and press the Power button.
  4. You have successfully reset your Mac’s SMC.

4. Reselect your Mac’s startup disk.

If you see the dreaded flashing question mark on your screen while your Mac is starting up, you might have to reselect a startup disk under System Preferences. To do that, here’s what you should do:

  1. Open the Apple menu and choose System Preferences.
  2. Click Startup Disk.
  3. Select the icon of the disk you normally use when starting up your Mac. It’s often named Macintosh HD.
  4. Your Mac should now restart normally without the flashing question mark.

5. Disconnect all your Mac’s external peripherals.

The startup process of a Mac is indeed unpredictable. After pushing the Power button, sometimes, you’d see a gray screen. If your Mac gets stuck at the gray screen, know that there’ll be a bit of work ahead of you. However, one of the best ways to avoid this issue is to disconnect all your external peripherals. Here’s how:

  1. Press and hold the Power button to force shut down your Mac.
  2. Disconnect all the external peripherals connected to your Mac, excluding the display, mouse, and keyboard. Make sure you disconnect the headphones, audio in or out cables, and Ethernet cable.
  3. Restart your Mac.

6. Repair blue screen problems.

If you turn on your Mac and you get stuck at the blue screen, chances are, your startup drive might be having issues. Often, they can be fixed with Apple’s Disk Utility, but you can also use third-party apps, such as TechTool Pro, DiskWarrior, or Drive Genius. Since you won’t be able to start up your Mac successfully, you might need to boot from another drive or from a DVD install disk.

7. Fix hard drive issues.

Some startup problems are caused by drives that require minor repairs. To get a Mac with a damaged hard drive up and running again, you have to repair the drive, using third-party software. You can browse the web for software or tools you can use to diagnose and repair the hard drive.

8. Create another user account to use in troubleshooting startup problems.

Creating another user account that has admin access can help diagnose and troubleshoot Mac startup problems. The primary reason for creating a spare account is to have a unique set of extensions, user files, and preferences that could be loaded at startup. Just be sure you create an account before the problem occurs.

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9. Use Mac startup keyboard shortcuts.

By using Mac startup keyboard shortcuts, you can change your Mac’s default behavior when starting up. You may start up using special modes, such as Single-User or Safe mode, both of which are handy for troubleshooting. With these shortcuts, you can also ask your Mac to guide you through the startup process so you will know which particular step it is failing.

10. Fix installation problems, using OS X Combo updates.

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Other Mac startup problems are triggered by OS X updates that went wrong. OS X update failure usually happens when a power hiccup or a power outage occurs during the installation process. The result could be a corrupted system that does not boot or a system that is unstable.

Which troubleshooting tip works best?

Though Macs are known for their quality and stability, they are still computers, which means they are susceptible to errors and problems. Now, whatever it is that prevents your Mac from starting up correctly, these 10 troubleshooting tips should help get it working again. It does not matter which tip you use. As long as you follow it correctly, then any startup issue won’t stand a chance.

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If you’re running into errors and your system is suspiciously slow, your computer needs some maintenance work. Download Outbyte PC Repair for Windows, Outbyte Antivirus for Windows, or Outbyte MacRepair for macOS to resolve common computer performance issues.Fix computer troubles by downloading the compatible tool for your device.
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Your device isn't recognized by your Mac

Follow these steps if your mouse, keyboard, or trackpad isn't recognized by your Mac.

Make sure that your wireless mouse, keyboard, or trackpad is turned on

The Magic Mouse and Magic Mouse 2 have a slide switch on the bottom of the device. Slide the switch to turn on the device. On the Magic Mouse, the green LED briefly lights up. On the Magic Mouse 2, green coloring is visible beneath the switch.

The Magic Keyboard, Magic Keyboard with Numeric Keypad, and Magic Trackpad 2 have a slide switch on the back edge of the device. Slide the switch to turn on the device (green coloring becomes visible). Earlier Apple Wireless Keyboard models have a power button on the right side of the device. Press the button and you see a green LED on the top of the device, near the button.

When you turn these devices on, they appear as connected in Bluetooth preferences and in the Bluetooth menu in your menu bar. If a device doesn't appear there, make sure it's charged or replace it batteries, and make sure it's been paired with your Mac.

Make sure that your device has been set up to work with your Mac

Learn how to pair your Magic Mouse 2, Magic Keyboard, Magic Keyboard with Numeric Keypad, Magic Trackpad 2 and earlier models of Apple wireless devices with your Mac.

Make sure that Bluetooth is turned on

Use your Mac notebook's built-in trackpad or a USB mouse to choose Apple menu  > System Preferences, then click Bluetooth. Make sure that Bluetooth is turned on.

Refer to the table below for more information on determining the Bluetooth status. If the Bluetooth icon doesn't appear, or if the menu bar status continues to indicate that Bluetooth is off, restart your computer and then try to turn Bluetooth on again.

Bluetooth menu iconBluetooth status
Bluetooth is on, but no wireless devices are connected to the Mac. See the Make sure that your wireless mouse, keyboard, or trackpad is turned on section of this article.
Bluetooth is on and at least one wireless device is connected.
When this icon flashes, at least one wireless device has a low battery. Click the Bluetooth icon to identify the affected device, then recharge the device or replace its batteries.
Bluetooth is off. Click the Bluetooth icon using a USB mouse or built-in trackpad and select Turn Bluetooth On.
Bluetooth is offline or unavailable. Restart your Mac. If the Bluetooth status doesn’t change, disconnect all USB devices and restart your Mac again.

Make sure that your devices are charged

Magic Mouse 2, Magic Keyboard, Magic Keyboard with Numeric Keypad, and Magic Trackpad 2 have built-in rechargeable batteries. You can charge these devices by connecting them to a Mac or a USB power adapter using a Lightning to USB Cable. For the fastest battery charging performance, be sure your device is switched on when connected to the Lightning to USB Cable.

To check the battery level of these devices, click the Bluetooth icon in your Mac's menu bar, then select your device by name. If the battery level of any device is low, recharge the device. If the device isn’t showing, make sure the device is turned using the steps outlined above.

Turn the device off and on

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If your Apple wireless mouse, keyboard, or trackpad isn't recognized by your Mac after following the tips above, try turning the wireless device off, waiting a few seconds, and then turning it back on.

Your mouse or keyboard intermittently stops responding

  • Click the mouse or trackpad or press a key on the keyboard to reconnect the device to the computer. It might take a moment for the device to respond.
  • Check for wireless interference.

Your mouse doesn't scroll up or down or side to side

If you can't use your mouse to scroll through a web page or document, make sure that you're using the correct Multi-Touch gestures and have set up your scrolling speed preferences correctly.

Your mouse or trackpad doesn't track as expected

Apple Wireless Mouse, Magic Mouse, and Magic Mouse 2 can be used on most smooth surfaces. If tracking issues occur, try these options:

The
  • Choose Apple menu  > System Preferences, then click Mouse. Set the ”Tracking speed” slider to adjust how fast the pointer moves as you move the mouse.
  • Try using a different surface to see if tracking improves.
  • Turn the mouse over and inspect the sensor window. Use compressed air to gently clean the sensor window if dust or debris is present.
  • If multiple Bluetooth wireless devices are in use nearby, try turning them off one at a time to see if the issue improves.

Learn more what to do if your trackpad isn't tracking correctly.

Your keyboard has one or more keys that don't respond

Use the Keyboard Viewer to test whether the keyboard keys are responding correctly when they are pressed.

  1. Choose Apple menu  > System Preferences, then click Keyboard.
  2. Click the Input Sources tab.
  3. Make sure that the keyboard language that you use is listed on the left side. If it's not, click the add button (+) and choose from the languages that appear.
  4. Select the ”Show Input menu in menu bar” checkbox.
  5. Click the Keyboard tab, then select ”Show keyboard and emoji viewers in menu bar” checkbox, if present.
  6. From the Input menu in the menu bar, choose Show Keyboard Viewer. The Keyboard Viewer showing the keyboard layout appears on your display.
  7. Type the key on the keyboard that doesn’t respond and see if the corresponding key highlights on the Keyboard Viewer. If it does, that key is functioning correctly.

If you enable the Mouse Keys feature, many keys might not respond as you expect. To turn off Mouse keys, choose Apple menu > System Preferences, then click Accessibility. Choose Mouse & Trackpad from the list on the left side, then then deselect the Enable Mouse Keys checkbox.